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FAQ

What are your hours of operation?

We are open Monday through Friday, 8 am to 5pm EST. Holidays may affect our normal hours of operation.

What is the shipping fee?

Orders over $50.00 receive free standard ground shipping. Orders under $50.00 incur a flat shipping rate of $12.00. Orders shipping to Alaska and Hawaii will incur $35.00 flat rate shipping. Orders shipping to Canada are subject to minimum orders of $100.00, will incur $35.00 flat rate shipping, and 13% duties and fees. Please click here for additional information on our shipping policy.

Do you ship outside of the USA?

We only ship within the United States and Canada.

How long will it take to receive my package?

If all items are in stock your order will be shipped within 24-48 hours. Transit times differ depending on where you are located. East coast 1-3 business days, Central 2-3 business days, and West coast 3-5 business days. Transit time to Alaska, Hawaii, APOs, and Canada may take 7-10 business days.

Why are certain products more expensive online than in the catalog?

The website pricing is subject to MAP (manufacturer advertised price). This pricing is set by the manufacturer and we have no control over the price. If you would like to receive the catalog pricing you must call 1-800-545-5300 to place your order.

I was an account holder on this website but when I try to log in it doesn't recognize my email address?

Our website was re-launched in March 2022. Trouble logging in to your account? Create a new account with the same email address you used previously. We saved your order history. For further assistance please email customerservice@wbbarber.com.

How do I track my order?

You will receive an email directly from the carrier once your order has shipped. If you have failed to receive that email, please email customerservice@wbbarber.com or call 1-800-545-5300. Please be sure to have your order number. You can also check the status of your order directly from your account page.

How do I cancel my order?

Please call 1-800-545-5300 or email customerserive@wbbarber.com to cancel your online order.

How do I add to my order?

If your order has not been shipped you may still add to your order by calling 1-800-545-5300 or email customerservice@wbbarber.com.

How do I find information on my backorder?

Please email customerservice@wbbarber.com or call 1-800-545-5300 for further information on a back ordered item.

What is the Return Policy?

Williamsport Bowman will accept returns within 30 days from date of purchase on all merchandise in original package and in resalable condition only. Please call 800-545-5300, email customerservice@wbbarber.com, or use our returns portal to obtain Return Authorization. Any packages received without a RMA will be refused and returned at customer expense. To receive full credit for defective/dissatisfied merchandise must be returned in original package with freight prepaid to Williamsport Bowman. Restocking charges, up to and including 20%, may be applied for returns beyond 30 days from date of purchase and/or product deemed unsalable. All shortages and/or damages must be reported within 10 days of purchase. Williamsport Bowman reserves the right to apply restocking fees and any applicable shipping charges on all returns or refused orders. Please click here for additional information on our return policy. 

How do I return my merchandise?

Please call 800-545-5300, email customerservice@wbbarber.com, or use our returns portal to obtain a Return Authorization (RMA).

What do I do if my package was damaged?

All shortages/Damages must be reported within 10 days of purchase. Please call 800-545-5300, email customerservice@wbbarber.com, or use our returns portal to report any shortages or damages. Have your order number ready if available.

What are my options to pay for an order?

We accept Visa, Mastercard, Discover, American Express, Sezzle, Apple Pay, Google Pay, and PayPal. PayPal will only be accepted online. All other forms of payment will be accepted by phone or mail. We also launched Sezzle, a payment plan option in March 2022. Please click here for more information.

How often do you mail new catalogs?

Our catalog is mailed every 6-12 months. 

How do I request a catalog?

To request a catalog online, please click here to submit a catalog request form. You can also call 1-800-545-5300.

Where can I find Safety Data Sheets?

Please click here to view/download SDS.