FAQ

We are open Monday through Friday, 8 am to 5pm EST. Holidays may affect our normal hours of operation.

Orders over $70.00 receive free standard ground shipping. Orders under $70.00 incur a flat shipping rate of $10.95. Orders shipping to Alaska and Hawaii will incur a minimum shipping charge of $35.  Should the real time freight costs exceed $35, you will receive an invoice for these charges. Please click here for additional information on our shipping policy.

We only ship within the United States and Canada.

If all items are in stock your order will be shipped within 24-48 hours. Transit times differ depending on where you are located. East coast 1-3 business days, Central 2-3 business days, and West coast 3-5 business days. Transit time to Alaska, Hawaii, APOs, and Canada may take 7-10 business days.

The website pricing is subject to MAP (manufacturer advertised price). This pricing is set by the manufacturer and we have no control over the price. If you would like to receive the catalog pricing you must call 1-800-545-5300 to place your order.

Our website was re-launched in March 2022. Trouble logging in to your account? Create a new account with the same email address you used previously. We saved your order history. For further assistance please email customerservice@wbbarber.com.

You will receive an email directly from the carrier once your order has shipped. If you have failed to receive that email, please email customerservice@wbbarber.com or call 1-800-545-5300. Please be sure to have your order number. You can also check the status of your order directly from your account page.

Please call 1-800-545-5300 or email customerserive@wbbarber.com to cancel your online order.

If your order has not been shipped you may still add to your order by calling 1-800-545-5300 or email customerservice@wbbarber.com.

Please email customerservice@wbbarber.com or call 1-800-545-5300 for further information on a back ordered item.

Williamsport Bowman will accept returns within 30 days from date of purchase on all merchandise in original package and in resalable condition only. Please call 800-545-5300, email customerservice@wbbarber.com, or use our returns portal to obtain Return Authorization. Any packages received without a RMA will be refused and returned at customer expense. To receive full credit for defective/dissatisfied merchandise must be returned in original package with freight prepaid to Williamsport Bowman. Restocking charges, up to and including 20%, may be applied for returns beyond 30 days from date of purchase and/or product deemed unsalable. All shortages and/or damages must be reported within 10 days of purchase. Williamsport Bowman reserves the right to apply restocking fees and any applicable shipping charges on all returns or refused orders. Please click here for additional information on our return policy. 

Please call 800-545-5300, email customerservice@wbbarber.com, or use our returns portal to obtain a Return Authorization (RMA).

All shortages/Damages must be reported within 10 days of purchase. Please call 800-545-5300, email customerservice@wbbarber.com, or use our returns portal to report any shortages or damages. Have your order number ready if available.

We accept Visa, Mastercard, Discover, American Express, Sezzle, Apple Pay, Google Pay, and PayPal. PayPal will only be accepted online. All other forms of payment will be accepted by phone or mail. We also launched Sezzle, a payment plan option in March 2022. Please click here for more information.

Our catalog is mailed every 6-12 months. 

To request a catalog online, please click here to submit a catalog request form. You can also call 1-800-545-5300.

Please click here to view/download SDS.